EIDO™ — SHIPPING POLICY

Effective Date: 4 February 2026 Version: 1.0 Origin: Brisbane, Queensland, Australia

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This Shipping Policy forms part of EIDO's Terms of Service and is incorporated by reference. By placing an Order on eidoofficial.com, you agree to the terms of this Policy in full. Defined terms used in this Policy have the same meaning as in the Terms of Service.

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TABLE OF CONTENTS

1. Our Shipping Philosophy
2. Complimentary Shipping — No Minimums
3. Where We Ship
4. Carriers & Carrier Selection
5. Order Processing & Handling Times
6. Estimated Delivery Timeframes by Region
7. Shipment Tracking
8. Delivery Address — Accuracy & Amendment Window
9. Signature on Delivery
10. Duties, Taxes & Customs (DDU)
11. Failed Delivery, Collection & Abandoned Parcels
12. Lost, Damaged, or Delayed Parcels
13. Peak Seasons & External Delays
14. Restricted & Unserviceable Destinations
15. Contact

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SECTION 1 — OUR SHIPPING PHILOSOPHY

At EIDO, every parcel is an extension of the object inside it. We ship from Brisbane, Queensland, Australia to destinations across the world, and we treat every dispatch — regardless of where it is going — with the same standard of urgency and care.

Our commitment is simple: get the right piece to the right person as fast as the world will allow. We are on a deliberate path toward 1–2 day delivery everywhere on earth, and we select our carriers region by region on that basis — not on cost.

Every order ships complimentary. No thresholds, no tiers, no conditions.

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SECTION 2 — COMPLIMENTARY SHIPPING — NO MINIMUMS

All Orders placed on eidoofficial.com ship at no cost to the customer, regardless of:

• Order value
• Number of items
• Destination country
• Colourway, size, or product type

There are no minimum spend thresholds, no hidden handling fees, and no shipping charges added at checkout. The price you see is the price you pay.

This applies to all destinations in every region we service.

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SECTION 3 — WHERE WE SHIP

EIDO ships to most countries and territories worldwide from our dispatch point in Brisbane, Queensland, Australia. Current serviced regions include (but are not limited to):

Oceania: Australia, New Zealand

Asia-Pacific: Hong Kong SAR, Japan, South Korea, Singapore, China, and select additional markets

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, and select additional markets

North America: United States, Canada

Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Portugal, Belgium, Austria, Bulgaria, and select additional European markets

EIDO regularly adds new destinations as logistics partnerships and carrier coverage expand. If your country is not listed above, please contact clientcare@eidoofficial.com before placing your order and we will advise whether shipping is available.

EIDO reserves the right to restrict or suspend shipping to any destination at any time, including where required by law, export controls, sanctions regulations, or logistical constraints. Orders placed to subsequently restricted destinations will be cancelled and refunded in full.

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SECTION 4 — CARRIERS & CARRIER SELECTION

4.1 Multi-Carrier Model

EIDO operates a multi-carrier shipping model. We do not use a single carrier for all destinations. Instead, we select the carrier best positioned to deliver your order in the shortest possible time to your specific region, based on:

• Current carrier performance data for the destination
• Route availability and transit reliability
• Real-time capacity and customs clearance records
• Our ongoing commitment to speed as the primary criterion

Carriers we may use include (without limitation): DHL Express, FedEx, UPS, Aramex, Australia Post Express International, and other regional or specialist carriers as required.

4.2 Carrier Discretion

EIDO reserves the right to select, change, or substitute carriers at any time without prior notice, including after an order has been placed. Carrier substitution will never be used to reduce shipping speed below the estimated timeframe communicated at checkout.

4.3 No Carrier Guarantee

While EIDO selects carriers based on speed and reliability, we cannot guarantee the performance, conduct, or accuracy of any carrier once a parcel has been dispatched. Carrier delays, errors, or losses are addressed through EIDO's claims process described in Section 12.

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SECTION 5 — ORDER PROCESSING & HANDLING TIMES

5.1 Processing Window

All orders are processed and prepared for dispatch within 1–2 Business Days of the Order being accepted (i.e., payment successfully cleared and the Order confirmed).

A Business Day is any day that is not a Saturday, Sunday, or Queensland public holiday.

5.2 Processing Sequence

The following steps occur within the processing window before dispatch:

1. Payment verification and fraud screening
2. Order picking and quality inspection
3. Packaging and labelling
4. Carrier booking and collection scheduling

5.3 Dispatch Confirmation

Once your order has been handed to the carrier, you will receive a Dispatch Confirmation email to your registered email address. Where tracking is available, your tracking number and carrier details will be included in this email.

Delivery timeframes (detailed in Section 6) are measured from the date of Dispatch, not from the date of Order placement.

5.4 Orders Placed on Non-Business Days

Orders placed on Saturdays, Sundays, or Queensland public holidays will begin processing on the next Business Day.

5.5 High-Demand Periods

During Drops, collection launches, or high-demand periods, processing times may extend beyond the standard 1–2 Business Day window. EIDO will communicate any material processing delays via email or Site notice.

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SECTION 6 — ESTIMATED DELIVERY TIMEFRAMES BY REGION

All timeframes below are estimates from the date of Dispatch and represent our target delivery performance under standard conditions. They are not guarantees.

Timeframes reflect business days unless otherwise stated. Actual delivery may be faster or slower depending on the factors described in Section 13.

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AUSTRALIA

Australian deliveries are handled via express domestic services. Our goal is next-Business-Day delivery to all major metropolitan areas, with 1–2 Business Days covering regional and remote addresses.

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ASIA-PACIFIC

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MIDDLE EAST

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NORTH AMERICA

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EUROPE & UNITED KINGDOM

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DESTINATIONS NOT LISTED

For countries and territories not listed above, estimated delivery timeframes will be displayed at checkout based on your delivery address. If you require clarification before ordering, contact clientcare@eidoofficial.com.

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IMPORTANT NOTE ON TIMEFRAMES

Estimated delivery timeframes are provided in good faith based on current carrier performance data. They do not constitute a guarantee of delivery by any specific date. EIDO accepts no liability for delivery outside the estimated window where delay is caused by factors described in Section 13. See Section 12 for how we handle genuinely lost or significantly delayed parcels.

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SECTION 7 — SHIPMENT TRACKING

7.1 Tracking Provided

EIDO provides shipment tracking on all orders where tracking is made available by the carrier. Your tracking number and a link to the carrier's tracking portal will be included in your Dispatch Confirmation email.

7.2 Tracking Quality Variance

Because EIDO uses multiple carriers across different regions, the quality, frequency, and accuracy of tracking updates will vary. Some carriers provide real-time, granular scan-by-scan updates. Others provide milestone-only tracking (e.g., dispatched → in-country → delivered). Both are normal and expected given our multi-carrier model.

EIDO does not control the tracking infrastructure of any third-party carrier and accepts no responsibility for:

• Delays in tracking updates appearing on a carrier's portal
• Inaccurate or incomplete scan data
• Tracking pages that display no movement for a period before resuming

7.3 Tracking Assistance

If your tracking number is not working, is not updating after 48 hours of dispatch, or shows an unexpected status, contact EIDO at clientcare@eidoofficial.com and we will investigate on your behalf.

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SECTION 8 — DELIVERY ADDRESS — ACCURACY & AMENDMENT WINDOW

8.1 Your Responsibility

You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. This includes:

• Correct unit, apartment, or suite number
• Correct street name, number, and suburb/city
• Correct postcode or ZIP code
• Correct country
• A recipient name that will be recognised at the delivery address

EIDO will ship to the address exactly as submitted. We do not verify or validate delivery addresses prior to dispatch.

8.2 Address Amendment — 2-Hour Window

Given the speed at which EIDO processes and dispatches orders (within 1–2 Business Days), address amendments are only possible within a strict 2-hour window from the time the Order was placed.

To request an address amendment, contact us immediately at clientcare@eidoofficial.com with:

• Your order number
• The incorrect address as submitted
• The correct address in full

EIDO will make every reasonable effort to update the address before dispatch. However, we cannot guarantee that amendment requests received within the 2-hour window will be actioned in time, and we accept no liability where dispatch has already occurred before a request is processed.

After the 2-hour window has elapsed, address changes cannot be accepted under any circumstances. Once a parcel is with the carrier, EIDO has no ability to redirect it, and any redirection fees or failed delivery costs arising from an incorrect address are solely the Customer's responsibility.

8.3 Consequences of Incorrect Address

Where a parcel is undeliverable or returned to EIDO due to an incorrect, incomplete, or outdated address provided by the Customer:

(a) EIDO may offer re-dispatch at the Customer's cost, or issue EIDO Marks™ credit for the value of the order net of any non-recoverable shipping and handling costs; (b) original shipping costs (absorbed by EIDO) and return shipping costs will not be refunded or credited; and (c) any customs fees or duties associated with the return are the Customer's responsibility.

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SECTION 9 — SIGNATURE ON DELIVERY

9.1 Optional Signature

Signature on delivery is not mandatory for standard EIDO orders. Whether a signature is required at the point of delivery will depend on:

• The carrier assigned to your shipment
• The destination country's carrier protocols
• Whether you have waived signature requirements through the carrier's delivery management tools

9.2 Authority to Leave

Where no signature is required or obtained and the carrier deems it safe to leave the parcel unattended at the delivery address, EIDO accepts no responsibility for theft, damage, or loss following confirmed delivery to the address specified by the Customer.

9.3 Waiving Signature

If your carrier provides a delivery management platform (e.g., DHL On Demand Delivery, FedEx Delivery Manager), you may use it to waive signature requirements or provide authority to leave instructions. Any such instructions are between you and the carrier; EIDO is not party to those arrangements and accepts no liability for any resulting loss.

9.4 High-Value Orders

EIDO reserves the right, at its discretion, to require mandatory signature confirmation on orders above a certain value threshold. Where this applies, it will be communicated at checkout or in the Dispatch Confirmation email.

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SECTION 10 — DUTIES, TAXES & CUSTOMS (DDU)

10.1 All International Shipments Are DDU

Unless checkout explicitly states that duties and taxes are included, all international shipments from EIDO are made on Delivered Duty Unpaid (DDU) terms. This means:

• You are the importer of record in your destination country
• You are solely responsible for all import duties, VAT, GST, customs brokerage fees, and any other charges imposed by your country's customs authority
• These charges are not included in the price you paid at checkout and are not covered by EIDO's complimentary shipping

10.2 EIDO Cannot Predict Customs Charges

Customs duties and import taxes vary by country, product category, and declared value, and are determined solely by your destination country's customs authority. EIDO has no ability to predict, calculate, or guarantee the amount of any import charges you may face.

10.3 Your Obligation to Clear Customs

You are responsible for:

• Providing any information or documentation requested by your customs authority
• Paying all applicable duties and taxes within the timeframe required
• Complying with all import restrictions and regulations in your jurisdiction

Failure to do so may result in your parcel being held, returned, or destroyed by customs. See Section 11 for what happens to parcels in these circumstances.

10.4 Customs Delays

Customs clearance is entirely outside EIDO's control and can add significant time to delivery, particularly in markets with high customs scrutiny. Customs delays do not constitute grounds for a refund or cancellation.

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SECTION 11 — FAILED DELIVERY, COLLECTION & ABANDONED PARCELS

11.1 Failed Delivery Attempts

Where a carrier is unable to deliver a parcel (e.g., no one is available to receive it and no safe location exists to leave it), the carrier will typically leave a delivery notification and either:

• Attempt re-delivery on a subsequent day
• Hold the parcel at a local collection point or depot for a specified period

It is your responsibility to monitor your tracking and respond promptly to any delivery notifications.

11.2 Collection Deadline

Where a parcel is held at a carrier collection point or depot, you must collect it within the timeframe specified by the carrier. This is typically between 5 and 14 days depending on the carrier and country.

11.3 Abandoned Parcels

A parcel becomes an Abandoned Parcel where it is returned to EIDO or destroyed as a result of:

• Failure to collect within the carrier's specified timeframe
• Refusal of delivery by the Customer
• Failure to pay applicable import duties or customs fees
• An incorrect or undeliverable address provided by the Customer

Where a parcel is returned to EIDO as an Abandoned Parcel:

(a) EIDO will notify the Customer via email upon becoming aware of the return; (b) EIDO may, at its discretion, offer re-dispatch at the Customer's cost; (c) any EIDO Marks™ credit or refund issued will be calculated net of original outbound shipping costs (absorbed by EIDO), return shipping costs, and any non-recoverable customs or handling fees; and (d) such credit will be issued as EIDO Marks™ unless a cash refund is required under applicable mandatory law.

11.4 Destroyed Parcels

Where a parcel is destroyed by customs authorities rather than returned (which may occur in certain jurisdictions), EIDO accepts no responsibility for the loss. Any remedies available will be determined on a case-by-case basis in accordance with applicable mandatory law.

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SECTION 12 — LOST, DAMAGED, OR DELAYED PARCELS

12.1 Contact EIDO First

If you believe your parcel has been lost, arrived damaged, or is significantly delayed beyond the estimated delivery window, contact EIDO directly at clientcare@eidoofficial.com. Do not contact the carrier directly — EIDO will manage all carrier investigations and claims on your behalf.

12.2 What to Include in Your Report

To allow EIDO to investigate promptly, your report should include:

• Your order number
• Your full name and delivery address
• A description of the issue (lost, damaged, delayed)
• For damaged parcels: clear photographs of the outer packaging and the damaged item(s), taken before or at the time of opening
• Your tracking number and the last status shown

12.3 Investigation Timeframe

EIDO will acknowledge your report within 2 Business Days and will initiate a formal investigation with the carrier. Carrier investigations typically take between 5 and 21 Business Days depending on the carrier and destination. EIDO will keep you informed of progress during this period.

12.4 Lost Parcels

A parcel will be treated as lost where:

• Tracking has shown no movement for more than 15 Business Days past the estimated delivery date; or
• The carrier has confirmed the parcel is lost

Where EIDO confirms a parcel is lost, EIDO will, at its election or the Customer's preference, either:

(a) re-dispatch a replacement order at no additional cost to the Customer, subject to stock availability; or (b) issue a full refund to the original payment method or EIDO Marks™ credit of equivalent value.

12.5 Damaged Parcels

Where a parcel arrives visibly damaged:

(a) accept delivery but note the damage with the carrier representative or on any delivery documentation where possible; (b) take photographs of the outer packaging and contents immediately; and (c) contact EIDO within 48 hours of delivery with photographic evidence.

EIDO will assess the claim and, where damage is confirmed to have occurred in transit, will arrange repair, replacement, or refund as appropriate in accordance with applicable mandatory law.

12.6 Parcels Marked Delivered But Not Received

Where tracking shows a parcel as delivered but you have not received it:

(a) check with neighbours, building management, or a safe drop location near your address; (b) allow 2 additional Business Days (delivery systems can mark items as delivered slightly ahead of actual receipt); (c) if still not received after 2 Business Days, contact EIDO and we will raise a formal investigation with the carrier.

EIDO is not liable for parcels that are confirmed as delivered to the correct address and subsequently lost or stolen from the delivery location. Where tracking confirms delivery to an incorrect address due to carrier error, EIDO will pursue a claim with the carrier on your behalf.

12.7 Delayed Parcels

Delivery delays within the following ranges are not treated as lost and do not automatically trigger a claim or refund:

• Domestic Australia: up to 5 Business Days from dispatch
• International: up to 30 Business Days from dispatch

Beyond these thresholds, contact EIDO and we will investigate. Consumer rights under the ACL and applicable mandatory laws in your jurisdiction are not affected by this provision.

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SECTION 13 — PEAK SEASONS & EXTERNAL DELAYS

13.1 Estimated Timeframes Are Not Guarantees

Delivery timeframes communicated by EIDO are estimates based on current carrier data and standard operating conditions. The world is dynamic, and so is global logistics. EIDO is committed to speed but cannot guarantee delivery by any specific date.

13.2 Factors That May Affect Delivery

Shipping times may vary — sometimes significantly — due to factors including:

Seasonal & Commercial:

• Global peak shipping periods (November–January, Lunar New Year, Eid, Golden Week)
• Carrier capacity constraints during high-demand periods
• Collection launches and Drop periods affecting EIDO's own dispatch volume

Geopolitical & Economic:

• Border closures, customs policy changes, or new import regulations
• Trade disputes, tariff changes, or sanctions affecting shipping routes
• Currency volatility affecting carrier operations in certain markets

Logistical & Operational:

• Airline route changes or reduced cargo capacity
• Port congestion or freight backlogs
• Carrier strikes or industrial action
• Customs inspection delays at origin or destination

Environmental:

• Extreme weather events disrupting carrier networks
• Natural disasters affecting transport infrastructure
• Acts of God and other force majeure events

13.3 We Are On a Path to Faster

The global expansion of express freight infrastructure means the world is getting smaller. EIDO's active commitment is to drive delivery times down in every market we serve as carrier options improve. The timeframes listed in Section 6 reflect current best available performance and will be updated as we achieve faster standards.

13.4 Communication During Delays

Where EIDO becomes aware of a systemic delay affecting multiple shipments (e.g., a carrier network outage, a customs backlog at a major port), we will communicate proactively to affected Customers via email or Site notice.

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SECTION 14 — RESTRICTED & UNSERVICEABLE DESTINATIONS

14.1 Prohibited Destinations

EIDO cannot ship to destinations that are subject to comprehensive trade sanctions, export restrictions, or embargoes administered by Australia, the United States, the United Kingdom, the European Union, or the United Nations Security Council. Orders placed to such destinations will be cancelled and refunded in full.

14.2 Restricted Products by Destination

Certain products may be subject to import restrictions in specific countries (e.g., restrictions on materials, dyes, or labelling requirements). It is the Customer's responsibility to confirm that the Products they are ordering may be legally imported into their jurisdiction. EIDO accepts no liability for Products detained, seized, or destroyed at customs as a result of destination-specific import restrictions.

14.3 Remote & Hard-to-Service Addresses

While EIDO endeavours to ship to all addresses within a serviceable country, certain remote, island, or restricted-access addresses may not be reachable by our carrier network. Where delivery to a specific address is not possible, EIDO will contact the Customer to arrange an alternative delivery point or, if no alternative is available, cancel the Order and issue a full refund.

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SECTION 15 — CONTACT

For all shipping enquiries, lost parcel reports, damage claims, address amendment requests, or general delivery questions:

EIDO Customer Care 📧 clientcare@eidoofficial.com 🌐 www.eidoofficial.com

Please include your order number in all shipping-related correspondence. EIDO will endeavour to respond to all shipping enquiries within 2–3 Business Days.

For urgent matters (e.g., address changes within the 2-hour window), mark your email subject line "URGENT — ADDRESS CHANGE" or "URGENT — SHIPPING" to ensure prompt handling.

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EIDO™ — EREFRACTUM DORUSIUM. © 2026 EIDO™. All rights reserved.

This Shipping Policy was last updated on 4 February 2026.

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Legal Disclaimer: This Shipping Policy has been prepared for operational and informational purposes. EIDO recommends obtaining independent legal advice from a qualified Australian solicitor before publishing or relying upon this Policy. Consumer rights regarding delivery, loss, and damage vary by jurisdiction and are subject to change.