Your Order
What to expect after placing an order and how to request changes.
We send an acknowledgment email with your order number and details. Dispatch emails are sent once items ship.
Contact Client Services before your order ships to request changes or cancellation.
Email clientcare@eidoofficial.com immediately with your order number. You have a 2-hour window from the time of purchase. After that, no changes are possible.
We may cancel before dispatch — for unavailability, a pricing error, or a delivery issue. If payment was taken, a full refund goes back to your original payment method.
Yes, on select products. Estimated dispatch windows are shown on the listing. Full payment or a deposit is required at the time of ordering.